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ck1777 handles your information, wallet activity and session data according to this policy — written plainly so you know exactly what we hold and how we use it. Access to our platform depends on your local law and eligible regions.
When you open an account with us, we collect the details you provide during registration — your name, contact information, and the credentials used to access the platform. When you add a payment method such as bKash, Nagad or Rocket to your account wallet, we record the transaction reference and wallet identifier necessary to process that activity. We do not store full mobile wallet credentials on our servers beyond what the transaction flow requires. We also collect technical data as you browse — device type, browser version, session timestamps and the pages you visit inside the lobby. This helps us keep the site functional and identify issues on your device. We do not sell this data to advertising networks or unrelated third parties. Data we hold is used to operate your account, process wallet transactions, respond to support requests and meet obligations that apply in eligible regions. Where local law in Bangladesh or another covered region requires us to retain specific records, we keep them for the period that law specifies. For anything outside those requirements, we delete records when they are no longer needed to run your account. If you have questions about what we hold, the support route in this policy is where to start.
This policy applies to data collected directly through the ck1777 platform — your account, your wallet connections and your in-lobby activity. It does not cover third-party sites linked from our pages, and it does not extend to services operated independently outside our platform. Understanding the boundary helps you know when this policy protects you and when a third party's own terms apply instead.
Data collected when you log in, update your profile or change account settings falls inside this policy. This includes your registered contact details, account preferences and the authentication records we keep to secure your session.
Payment activity processed through bKash, Nagad or Rocket within your account wallet is covered here. We record transaction references needed to reconcile your wallet balance. The payment provider's own privacy terms govern their side of that transaction.
Your browsing behaviour inside the ck1777 lobby — which game categories you open, session length, device type — is collected and covered by this policy. We use it to maintain platform functionality, not to profile you for external advertising.
Links to external sites, game studio interfaces that load outside our domain, or payment provider apps are outside the scope of this policy. Once you leave the ck1777 platform, the destination site's own privacy terms apply. We are not responsible for those terms.
You have practical steps available to you at any point. If you want to see what personal information we hold against your account, you can request a summary through our support channel — the contact route is listed in the support section below. If any detail is incorrect — a misspelled name, an outdated contact number — you can update it directly in account settings, or ask us to correct it if the field is not editable from your side. If you want to close your account and request deletion of your data, contact support with that request. We will confirm what can be deleted immediately and what must be retained under applicable rules for eligible regions. We aim to handle these requests as straightforwardly as the records allow. Nothing in this policy prevents you from asking a question about your data — we prefer you contact us directly rather than make assumptions about what we hold.
Contact us through the published support route to request a summary of personal data linked to your account. We will confirm what categories of information we hold and how they are used.
Editable fields such as your contact number or display name can be updated inside account settings. For fields you cannot change directly, raise a correction request with support and we will update the record.
If any part of this policy is unclear — particularly around wallet data for bKash, Nagad or Rocket transactions — contact support with your specific question. We respond through the same channel you reach us on.
You may ask us to close your account and remove your data. We will confirm what is deleted immediately and what must be kept under applicable retention rules for your region. The process starts with a direct support message.
If you have a question about your data, a correction to request or a concern about how your information is handled, use one of the routes below. We do not publish support hours we cannot verify — contact us and we will respond through the same channel.
Open the chat widget from any page on the ck1777 platform. State that your question relates to this privacy policy so the agent can route it correctly.
Send your data or policy question to the email address shown in the Contact section of your account area. Include your registered contact detail so we can locate your record.
The Help section inside your signed-in account area lists published guidance on data requests, wallet queries and account changes. Start there for common questions before opening a direct support request.
We apply access controls so that only the account and operations functions that need your data can reach it. Wallet identifiers for bKash, Nagad and Rocket transactions are stored separately from browsing logs, and neither is shared with unrelated parties. Cookie data collected during your session is used to keep you logged in and to remember your lobby position — not for cross-site advertising. You can review cookie settings in your browser at any time. If this policy changes in a way that affects how we use your existing data, we will update the version date at the top of this page and, where practical, notify you through your account.
We use session cookies to maintain your logged-in state and remember your position in the lobby. We do not use third-party advertising cookies. You can clear or block cookies in your browser settings; doing so may affect account functionality.
Access to your account data internally is restricted to the functions that require it. We do not grant broad internal access to personal records. If you suspect unauthorised activity on your account, contact support immediately using the chat or email route.
We keep your account data for as long as your account is active and for the period required by applicable rules in eligible regions. When data is no longer needed for those purposes, we delete it. Retention periods for wallet transaction references may differ from those for browsing logs.
When we update this policy, the revised version replaces the previous one on this page. The version date at the top of the page reflects the most recent change. Continued use of the platform after an update means you have seen the revised terms.
These questions cover what we collect, how long we keep it, what your options are and how to contact us. If your question is not here, use the support routes listed above.
We collect the name, contact details and credentials you provide during registration. We also record technical session data — device type, browser, timestamps — as you use the platform. We do not collect information beyond what is needed to operate your account and process your wallet activity.
We record the transaction reference and wallet identifier produced when you use bKash, Nagad or Rocket through your account wallet. Full mobile wallet credentials are not stored on our servers beyond what the transaction flow requires. Your payment provider's own terms govern their side of the transaction.
Yes. Contact us through live chat or the email address in your account's Contact section and request a summary of the personal data linked to your account. We will confirm the categories we hold and how each is used. Availability of specific records may depend on your region and applicable rules.
Editable fields — such as your contact number — can be updated directly in account settings. If a field is locked and the detail is wrong, send a correction request through live chat or email support. Include your registered contact detail so we can find your record quickly.
We do not sell your data to advertising networks. We share data only with the parties needed to operate your account — for example, payment processors handling bKash, Nagad or Rocket transactions. Third-party game studio interfaces that load on our platform are governed by their own privacy terms once their content runs.
When you request account closure, we delete data that is no longer needed. Some records — such as transaction references — may need to be kept for the period required by applicable rules in eligible regions. We will confirm what is removed immediately and what must be retained when you raise the request.